Because every star counts.

  • We multiply your positive reviews on Google and Booking.com.
  • With E-Reputation Solutions and the help of AI, your satisfied customers become powerful online reviews that boost trust, rankings, and direct bookings.
  • Fully automated, multilingual, and 100% GDPR-compliant.
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Authentic Reviews from Google & booking

We automatically collect your guests’ experiences from Google and other platforms — with zero effort from you.

Fully Automated:

Guest reviews are gathered in real time.

Leverage Every Positive Experience:

Boost visibility and trust, turning reviews into direct bookings.

Multilingual & GDPR Compliant: 


Every comment is handled according to data privacy regulations.

Why E-Reputation Solutions?

Transform guest feedback into trust, visibility, and more direct bookings.

Guest Behavior

92% of guests read reviews before booking.

Silent Satisfaction

Only 5% of happy guests leave a review spontaneously.

Power of +0.3★

A +0.3★ rating boost leads to 15–30% more bookings.

The 4.5★ Threshold

Hotels rated 4.5★+ see 35% more bookings.

Influence of Reputation

9 out of 10 booking decisions are driven by reviews.

Zero Effort

We handle everything — with no effort required from your team.

Our Solution

Powered by AI, our system analyse, invites guests and responds to reviews automatically.

Activation of Satisfied Guests

Encourage happy visitors to leave authentic reviews on Google and Booking.com.

GDPR
Compliance

Fully automated, multilingual, and 100% compliant with data privacy laws.

Fast, Professional Responses

Timely and human review replies that strengthen your brand image.

Reports &
Metrics

Track performance, trends, and satisfaction levels in real time.

Prevention of Negative Experiences

Address issues before they turn into poor ratings.

Why SMS Works

The most direct and effective way to reach your guests — instantly.

98% of SMS messages are opened.

90% are read within 3 minutes of being sent.

Average response rate is around 45%.

Everyone checks their phone few ignore an SMS.

SMS is direct, discreet, and personal.

Your guests are on their phones — be there too.

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How Many 5★ Reviews Do You Need?

“A simple formula to calculate how many additional 5-star reviews are required to reach your desired average rating.”

Formula:
(Reviews × (Target – Current Rating)) ÷ (5 – Target)

Benefits

Discover the key advantages that enhance your reputation and performance.

Revenue Growth from Improved Ratings

“Example of financial impact from higher reputation (average 4.0 → 4.3).”

Indicator

+5 to +10 (bookings/month)

Impact on Bookings

+60 to +120 (bookings/year)

Explanation

+60 to +120 (bookings/year)

Trusted by Leading Hotels

Real results from hospitality professionals who’ve transformed their online reputation with E-Reputation Solutions.

Hotel Manager

Hotel at Cannes, France

“A real change in our reputation and bookings.”

Our team always believed that our guests were satisfied, but the reviews didn’t show it. With E-Reputation Solutions, we saw more than a 30% increase in new reviews within a few weeks and an improvement in our rating from 4.0★ to 4.3★ within a few months. The entire process was fully automated and remarkably easy for our staff.

Head of Marketing & Communications

Boutique Hotel Athens

“Our rating finally started to rise.”

For months, our score stayed stuck at 3.9★. Even though guests were happy, we received very few reviews compared to the number of check-outs. Most guests simply didn’t bother to leave a comment. Within just a few weeks of using E-Reputation Solutions, we started seeing a steady flow of positive reviews and a clear increase in our overall rating.

Head of Marketing & Communications

Hotel at Nice, France

“High-quality service with measurable impact.”

Our hotel always aimed to deliver a five-star experience, yet our online reputation didn’t reflect it. E-Reputation Solutions helped us collect authentic feedback from real guests in their own language — effortlessly. The process was smooth, and the results exceeded our expectations.

Minimal Investment – Maximum Return

Make the most of every euro with strategies that deliver measurable results and high ROI.

Everything You Need to Know

Clear answers to the most common questions about how E-Reputation Solutions helps your hotel grow through better guest feedback.

How long until we see results?

Most hotels start seeing a visible improvement within 2 to 4 weeks.Our clients typically gain +0.3 to +0.8★ on Google or Booking within the first season.
We track both the average rating increase and the number of new verified reviews per month. Detailed performance reports are shared with you regularly.
Our team provides professional, multilingual replies to reviews — according to your hotel’s tone, demand, and internal policy.
Almost none. We only keep brief contact with your team for coordination when needed.All reviews, comments, automations, and analytics are fully handled by us.

Request a Free Audit

Get a clear picture of your online reputation — discover where you stand and how much more potential your property can unlock.